Order/Delivery " icuserver Support Centre

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Homepage " Orders & Deliveries Form

"*" indicates required fields

1. first ask the client the following question and read out the possible answers.

What is the topic of the question?*

Bills

Order & Delivery Status

State of goods Delivery

Purchase withdrawal

2. ask the client the next question and read out the possible answers.

All about bills

What is the question about bills?*

Copy of invoice

Change of name or address

Change of product name

Change in the tax rate

Invoice paid twice

Thank you for contacting us! Unfortunately, we cannot change the name and description of the product on the invoice for legal reasons. Thank you for your understanding!

Thank you for contacting us! We will transfer the money back within the next 21 days. We ask for your patience.

All about the order & delivery status

What question is there about the order or the delivery status of the order?*

Purchase at icushop / via Amazon

Shipping the repaired camera

Sending the camera to icuserver

Everything about the condition of the goods on delivery

What question is there about the condition of the goods delivered?*

Delivery/goods are incomplete

Delivery/goods are damaged

Revocation or withdrawal from the purchase

What is the reason for withdrawing from the purchase?*

Quality of the product

Other reason

The reason for the purchase resignation

Necessary data

Photo of the damaged delivery/goods*

Max. file size: 10 MB.

Please attach a photo of the damaged goods/delivery so that we have this available as evidence to the logistics provider. Thank you!

Invoice number / order number*

Purchase or order date*

DD dot MM dot YYYY

Bite Leave emptyif the customer does not have a ticket number. Thank you!

Ticket number

In the message with the instructions for sending in the camera, a ticket number is included to which your contact is connected. If this number is not pre-filled, please copy this number into this field. Otherwise please leave this field blank empty.

Personal data

Name*

First name Last name

Company (optional)

VAT ID / VAT-ID

E-mail*

Please enter a valid email address.

E-mail (re-entry)*

We need a valid e-mail address from you to be able to respond to your request.

Address*

Street POSTCODE Location Country

Other notes

Data protection & processing*

I consent to the processing of my data in accordance with the Privacy policy and the general Terms and conditions to.

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Language*

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Help-Topic*

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Customer-Issue*

Δ

For all fields marked with a * are marked, these are mandatory details without which we are unfortunately unable to process your request.

Data protection | Imprint | AGB | Revocation | BaFG

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