Why does my camera take pink pictures?

If your camera produces pink images, this has to do with the mechanical IR filter (infrared filter). This is pushed in front of the lens when taking night photos. This is why a slight "clack" sound can be heard during the first night photo of a new dark period. When the camera switches to day mode, the filter folds away again.

If the filter does not fold away, it is stuck or the light sensor has malfunctioned. Pink images are often only a temporary phenomenon, as the precision mechanics sometimes suffer from the temperature fluctuations.

If pink images appear regularly, please contact us via the contact form (link at the bottom of the page).

  Solution did not help?

There is a much simpler way: follow these four simple steps and all your contact details, camera information etc. will be pre-filled. This means we can process your enquiry more quickly and have all the data we need.

Step 1: Open the ICU CLOM app and switch to cameras
Step 2: Select affected camera
Step 3: Scroll down in the camera settings
Step 4: Click on the support button. This will take you to a pre-filled form where you only need to add the problem. The rest is already filled in with all the data.

...or Contact us "