Here are the most common reasons why cameras take too many pictures or trigger permanently:

The time-lapse function is switched on.

If you do not have the camera at hand, then observe whether the pictures actually arrive at exactly even intervals (to the minute).

In the image overview, you can recognise a time-lapse image by a circled "(T)" instead of the "(M)" at the bottom of the picture. "(R)" you will see whenever you request a picture from the camera as a premium customer.

A moving object interferes with the motion detector

Due to the strong temperature changes, moisture inside the unit causes malfunctions.

See also this contribution.

  Solution did not help?

There is a much simpler way: follow these four simple steps and all your contact details, camera information etc. will be pre-filled. This means we can process your enquiry more quickly and have all the data we need.

Step 1: Open the ICU CLOM app and switch to cameras
Step 2: Select affected camera
Step 3: Scroll down in the camera settings
Step 4: Click on the support button. This will take you to a pre-filled form where you only need to add the problem. The rest is already filled in with all the data.

...or Contact us "