We need a picture of the problem in order to be able to trace it. Please send us a photo of your damaged camera or the damaged image. Otherwise we will not be able to repair the camera.

Your ICU CLOM account holds all your details and products, so if you change your email address we must insist on a copy of a photo ID to prevent possible fraud.

If your icuserver camera is stolen in the first 2 years after purchase, we will give you a 50% discount on a new 4G camera. Report the theft of the camera officially to the police and send us the theft report. We will save your camera as stolen and send you a 50% discount code for a new 4G camera. Important: This service only applies to icuserver 4G cameras and is only for the original purchaser. The discount code is only valid once and can only be applied to a new icucam 4 or icucam lite. Valid for all cameras purchased during the promotion period. Promotion valid until cancelled. The remaining COINs will remain in your account. More information about the promotion at shop.icuserver.com/pages/anti-theft/