Why is my camera sending black images?

Here you will find answers to the questions:
Why does the camera send black images at night? Why are my night shots black?

If your camera occasionally sends black images, in most cases this is not due to a defect, but to the lighting conditions and camera settings.

Here are the most common causes and how you can remedy them:

> Too little light when triggering

Cause:
The camera has taken a photo before the infrared flash (IR flash) was activated - e.g. in the event of a sudden change from light to dark.

Solution:
Make sure that the camera has enough time to adapt to changing light conditions. If possible, position it in such a way that abrupt changes in brightness are avoided.

> Infrared flash was deactivated

Cause:
The IR flash is deactivated in the camera settings.

Solution:
Check the flash settings of your camera and activate the infrared flash for night shots.

> Range or power of the flash is not sufficient

Cause:
The object is outside the range of the IR flash or the flash is not powerful enough.

Solution:
Position the camera closer to the desired recording area or, if necessary, use a camera with a stronger IR flash.

> Technical problem

Cause:
In rare cases, there may be a hardware error or a problem with the camera sensor.

Solution:
Carry out a function test. If the problem persists, contact customer service.

How to check the functionality of the LEDs:

You can easily check the functionality of the infrared LEDs with your mobile phone.

  • Make sure that you are in a dark environment
  • Open the camera on your mobile phone
  • Point the mobile phone at the wildlife camera
  • Take a test photo with the wildlife camera
  • You should see the LEDs light up on the screen of your mobile phone

Look through your mobile phone in the dark when the camera triggers for a picture. The 940nm flash is then visible.

The following image shows this using the icuhunt (3G model)


Which product do you have?

Solutions for the CLOM Cam 5/6 and icucam 5

  • Check whether the batteries still provide sufficient power. Too little energy means that the infrared flash cannot be triggered or can only be triggered slightly.
  • Make sure that all batteries of the same brand and with the same energy level are inserted.
  • Set the night mode in the camera to "Maximum range"
  • Check that there is no other light source in the vicinity or that an object very close to the camera is reflecting the pre-flash. This can result in the exposure being very low (backlight effect can be caused by reflected light from a nearby object in front of the lens).

  Solution did not help?

There is a much simpler way: follow these four simple steps and all your contact details, camera information etc. will be pre-filled. This means we can process your enquiry more quickly and have all the data we need.

Step 1: Open the ICU CLOM app and switch to cameras
Step 2: Select affected camera
Step 3: Scroll down in the camera settings
Step 4: Click on the support button. This will take you to a pre-filled form where you only need to add the problem. The rest is already filled in with all the data.

...or Contact us "



Solutions for the icucam4

  • Check whether the batteries still provide sufficient power. Insufficient energy means that the infrared flash cannot be triggered or can only be triggered slightly.
  • Make sure that all batteries of the same brand and with the same energy level are inserted.
  • Set the night mode in the camera to "Maximum range"
  • Check that there is no other light source in the vicinity or that an object very close to the camera is reflecting the pre-flash. This can result in the exposure being very low (backlight effect can be caused by reflected light from a nearby object in front of the lens).

  Solution did not help?

There is a much simpler way: follow these four simple steps and all your contact details, camera information etc. will be pre-filled. This means we can process your enquiry more quickly and have all the data we need.

Step 1: Open the ICU CLOM app and switch to cameras
Step 2: Select affected camera
Step 3: Scroll down in the camera settings
Step 4: Click on the support button. This will take you to a pre-filled form where you only need to add the problem. The rest is already filled in with all the data.

...or Contact us "



Solutions for the icucam lite

  • Check whether the batteries still provide sufficient power. Insufficient energy means that the infrared flash cannot be triggered or can only be triggered slightly.
  • Make sure that all batteries of the same brand and with the same energy level are inserted.
  • Set the night mode in the camera to "Maximum range"
  • Check that there is no other light source in the vicinity or that an object very close to the camera is reflecting the pre-flash. This can result in the exposure being very low (backlight effect can be caused by reflected light from a nearby object in front of the lens).

  Solution did not help?

There is a much simpler way: follow these four simple steps and all your contact details, camera information etc. will be pre-filled. This means we can process your enquiry more quickly and have all the data we need.

Step 1: Open the ICU CLOM app and switch to cameras
Step 2: Select affected camera
Step 3: Scroll down in the camera settings
Step 4: Click on the support button. This will take you to a pre-filled form where you only need to add the problem. The rest is already filled in with all the data.

...or Contact us "



Solutions for the icuhunt/icutrap

The camera takes black pictures if there is a problem with the power supply.

Based on our experience, we ask you to check the following points:

  • Are the images completely black?
  • Are rechargeable batteries used for operation? These have an even lower voltage at low temperatures and cannot supply the flash sufficiently.
  • Has the camera only stopped working after a battery change?
  • Have any batteries shifted in the rear section? (= main cause)
  • Has a contact of the rear part broken off?

In 99% of the cases, the problem can be solved with the above questions.

  Solution did not help?

There is a much simpler way: follow these four simple steps and all your contact details, camera information etc. will be pre-filled. This means we can process your enquiry more quickly and have all the data we need.

Step 1: Open the ICU CLOM app and switch to cameras
Step 2: Select affected camera
Step 3: Scroll down in the camera settings
Step 4: Click on the support button. This will take you to a pre-filled form where you only need to add the problem. The rest is already filled in with all the data.

...or Contact us "



Solutions for the 3G camera simHERO

The camera takes black pictures if there is a problem with the power supply.

Based on our experience, we ask you to check the following points:

  • Are the images completely black?
  • Are rechargeable batteries used for operation? These have an even lower voltage at low temperatures and cannot supply the flash sufficiently.
  • Has the camera only stopped working after a battery change?
  • Have any batteries shifted in the rear section? (= main cause)
  • Has a contact of the rear part broken off?

In 99% of the cases, the problem can be solved with the above questions.

  Solution did not help?

There is a much simpler way: follow these four simple steps and all your contact details, camera information etc. will be pre-filled. This means we can process your enquiry more quickly and have all the data we need.

Step 1: Open the ICU CLOM app and switch to cameras
Step 2: Select affected camera
Step 3: Scroll down in the camera settings
Step 4: Click on the support button. This will take you to a pre-filled form where you only need to add the problem. The rest is already filled in with all the data.

...or Contact us "



Solutions for the CLOM EasyCam and icueasy

  • Check whether the batteries still provide sufficient power. Insufficient energy means that the infrared flash cannot be triggered or can only be triggered slightly.
  • Make sure that all batteries of the same brand and with the same energy level are inserted.
  • Set the night mode in the camera to "Maximum range"
  • Check that there is no other light source in the vicinity or that an object very close to the camera is reflecting the pre-flash. This can result in the exposure being very low (backlight effect can be caused by reflected light from a nearby object in front of the lens).

  Solution did not help?

There is a much simpler way: follow these four simple steps and all your contact details, camera information etc. will be pre-filled. This means we can process your enquiry more quickly and have all the data we need.

Step 1: Open the ICU CLOM app and switch to cameras
Step 2: Select affected camera
Step 3: Scroll down in the camera settings
Step 4: Click on the support button. This will take you to a pre-filled form where you only need to add the problem. The rest is already filled in with all the data.

...or Contact us "



Solutions for the CLOM Cam-S

  • Check whether the batteries still provide sufficient power. Insufficient energy means that the infrared flash cannot be triggered or can only be triggered slightly.
  • Make sure that all batteries of the same brand and with the same energy level are inserted.
  • Set the night mode in the camera to "Maximum range"
  • Check that there is no other light source in the vicinity or that an object very close to the camera is reflecting the pre-flash. This can result in the exposure being very low (backlight effect can be caused by reflected light from a nearby object in front of the lens).

  Solution did not help?

There is a much simpler way: follow these four simple steps and all your contact details, camera information etc. will be pre-filled. This means we can process your enquiry more quickly and have all the data we need.

Step 1: Open the ICU CLOM app and switch to cameras
Step 2: Select affected camera
Step 3: Scroll down in the camera settings
Step 4: Click on the support button. This will take you to a pre-filled form where you only need to add the problem. The rest is already filled in with all the data.

...or Contact us "