What should I do if the QR code is not displayed in the app wizard?

If no QR code appears in the app wizard, this is often because the camera cannot establish a connection to the server. The cause is usually not the app, but the camera or its configuration. Go through the following steps to resolve the problem:

1. check camera settings (setup mode on the device)

• Switch the camera to the SETUP mode.
  
• Pay attention to whether a network symbol at the top right (antenna with bar) appears.
  
  • If the symbol is missing, the camera has No connection to the mobile network. The QR code can therefore be cannot be generated.

2. insert and activate the SIM card correctly

• Make sure that the SIM card inserted correctly is.
  
• The SIM card must active and activated be.
  

3. check reception

• Test the camera in a location with good mobile phone reception.
  
• A Weak reception can prevent the server connection and thus block the QR code generation process.

4. reset and reconfigure the camera

• If necessary, set the camera to Factory settings back.

5. check firmware update

• Make sure that the camera has the Current firmware version has.
  
• Communication problems may occur with outdated firmware.
  

Camera works locally, but no QR code?

• If the camera works locally (e.g. photos on SD card) but no QR code appears: Connection to the icu server is faulty - see also: Why is my camera not sending pictures or not connecting?

Tip: As soon as the camera is connected correctly, the QR code appears automatically. If a QR code is still not visible, contact icu support.