Order/Delivery " icuserver support centre

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Home page " Orders & deliveries form

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1 First ask the customer the following question and read out the possible answers.

What is the topic of the question?*

Invoices

Order & delivery status

Condition of goods Delivery

Cancellation of purchase

2 Ask the customer the next question and read out the possible answers.

All about invoices

What questions do you have about invoices?*

Copy of invoice

Change of name or address

Change of product name

Change in the tax rate

Invoice paid twice

Thank you for contacting us! Unfortunately, we cannot change the name and description of the product on the invoice for legal reasons. Thank you for your understanding!

Thank you for contacting us! We will transfer the money back within the next 21 days. We ask for your patience.

Everything about order & delivery status

What questions do you have about the order or the delivery status of the order?*

Purchase at icushop / via Amazon

Dispatch of the repaired camera

Sending the camera to icuserver

Everything about the condition of the delivery

What questions are there about the condition of the delivered goods?*

Delivery/goods are incomplete

Delivery/goods are damaged

Cancellation or withdrawal from the purchase

What is the reason for cancelling the purchase?*

Quality of the product

Other reason

The reason for the cancellation

Necessary information

Photo of the damaged delivery/goods*

Max. file size: 10 MB.

Please add a photo of the damaged goods/delivery so that we have this as proof for the logistics service provider. Thank you!

Invoice number / order number*

Purchase or order date*

DD dot MM dot YYYY

Bite Leave emptyif the customer does not have a ticket number. Thank you!

Ticket number

The message with the instructions for sending in the camera contains a ticket number to which your contact is linked. If this number is not pre-filled, please copy this number into this field. Otherwise please leave this field blank.

Personal data

Name*

First name Surname

Company (optional)

VAT ID / VAT-ID

e-mail*

Please enter a valid e-mail address.

E-mail (re-enter)*

We need a valid e-mail address from you in order to be able to respond to your request.

Address*

Street POSTCODE Place Country

Other notes

Data protection & processing*

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Language*

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Help topic*

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Customer-Issue*

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