Why is my camera sending black images?

Here you will find answers to the questions:
Why does the camera send black images at night? Why are my night shots black?

How to check the functionality of the LEDs:

You can easily check the functionality of the infrared LEDs with your mobile phone.

Look through your mobile phone in the dark when the camera triggers for a picture. The 940nm flash is then visible.

The following image shows this using the icuhunt (3G model)


Which product do you have?

Solutions for the CLOM Cam 5 and icucam 5

  • Check whether the batteries still provide sufficient power. Insufficient energy means that the infrared flash cannot be triggered or can only be triggered slightly.
  • Make sure that all batteries of the same brand and with the same energy level are inserted.
  • Set the night mode in the camera to "Maximum range"
  • Check that there is no other light source in the vicinity or that an object very close to the camera is reflecting the pre-flash. This can result in the exposure being very low (backlight effect can be caused by reflected light from a nearby object in front of the lens).

  Solution did not help? Get in touch with us

Solutions for the icucam4

  • Check whether the batteries still provide sufficient power. Insufficient energy means that the infrared flash cannot be triggered or can only be triggered slightly.
  • Make sure that all batteries of the same brand and with the same energy level are inserted.
  • Set the night mode in the camera to "Maximum range"
  • Check that there is no other light source in the vicinity or that an object very close to the camera is reflecting the pre-flash. This can result in the exposure being very low (backlight effect can be caused by reflected light from a nearby object in front of the lens).

  Solution did not help? Get in touch with us

Solutions for the icucam lite

  • Check whether the batteries still provide sufficient power. Insufficient energy means that the infrared flash cannot be triggered or can only be triggered slightly.
  • Make sure that all batteries of the same brand and with the same energy level are inserted.
  • Set the night mode in the camera to "Maximum range"
  • Check that there is no other light source in the vicinity or that an object very close to the camera is reflecting the pre-flash. This can result in the exposure being very low (backlight effect can be caused by reflected light from a nearby object in front of the lens).

  Solution did not help? Get in touch with us

Solutions for the icuhunt/icutrap

The camera takes black pictures if there is a problem with the power supply.

Based on our experience, we ask you to check the following points:

  • Are the images completely black?
  • Are rechargeable batteries used for operation? These have an even lower voltage at low temperatures and cannot supply the flash sufficiently.
  • Has the camera only stopped working after a battery change?
  • Have any batteries shifted in the rear section? (= main cause)
  • Has a contact of the rear part broken off?

In 99% of the cases, the problem can be solved with the above questions.

  Solution did not help? Get in touch with us

Solutions for the 3G camera simHERO

The camera takes black pictures if there is a problem with the power supply.

Based on our experience, we ask you to check the following points:

  • Are the images completely black?
  • Are rechargeable batteries used for operation? These have an even lower voltage at low temperatures and cannot supply the flash sufficiently.
  • Has the camera only stopped working after a battery change?
  • Have any batteries shifted in the rear section? (= main cause)
  • Has a contact of the rear part broken off?

In 99% of the cases, the problem can be solved with the above questions.

  Solution did not help? Get in touch with us

Solutions for the CLOM EasyCam and icueasy

  • Check whether the batteries still provide sufficient power. Insufficient energy means that the infrared flash cannot be triggered or can only be triggered slightly.
  • Make sure that all batteries of the same brand and with the same energy level are inserted.
  • Set the night mode in the camera to "Maximum range"
  • Check that there is no other light source in the vicinity or that an object very close to the camera is reflecting the pre-flash. This can result in the exposure being very low (backlight effect can be caused by reflected light from a nearby object in front of the lens).

  Solution did not help? Get in touch with us

Solutions for the CLOM Cam-S

  • Check whether the batteries still provide sufficient power. Insufficient energy means that the infrared flash cannot be triggered or can only be triggered slightly.
  • Make sure that all batteries of the same brand and with the same energy level are inserted.
  • Set the night mode in the camera to "Maximum range"
  • Check that there is no other light source in the vicinity or that an object very close to the camera is reflecting the pre-flash. This can result in the exposure being very low (backlight effect can be caused by reflected light from a nearby object in front of the lens).

  Solution did not help? Get in touch with us