We need a picture of the problem to be able to reproduce it. Please send us a photo of your problem or the damaged picture. Otherwise we cannot repair the camera.

Your ICU CLOM account holds all your details and products, so if you change your email address we must insist on a copy of a photo ID to prevent possible fraud.

If your icuserver camera is stolen within the first 2 years of purchase, we will give you 50% discount on a new 4G camera. Report the theft of the camera officially to the police and send us the theft report. We will save your camera as stolen and send you a 50% discount code for a new 4G camera. Important: This service only applies to icuserver 4G cameras and is only for the original purchaser. The discount code is valid only once and can only be applied to a new icucam 4 or icucam lite. Valid for all cameras purchased during the promotion period. Promotion valid until cancelled. Remaining COINs remain in your account. More information about the promotion at shop.icuserver.com/pages/anti-theft/