Moisture or water in the camera

The camera is protected against splash water. Nevertheless, various problems with water and dew can occur.

Glass pane in front of the lens is fogged up.

Outside:

This is a normal phenomenon with relatively rapid temperature changes.

Interior:

This can also happen, but it is relatively rare and often has to do with the camera being open for a long time in humid air, e.g. if the device was transported open into the forest or remained open for a long time.
Moist air can get through the slots of the SIM card or the SD card.
Note whether the seal on the antenna thread is still in place.

Are the seals on the battery housing OK?

Solution

Leave the camera open for 48 hours to dry. If drying does not remedy the problem, please go to the support form below.

The screen is wet

Here the protective film with the black border is leaking and the camera must be sent to us for assessment.

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We need a picture of the water damage problem to be able to understand it. Please send us a picture of the water damage! Otherwise we cannot repair the camera and have to send it back.