A camera can only be registered once. If an error message appears when registering the camera, then this camera is already assigned to an account. It can be your own account or a third-party account.

If you want to share the camera with another user, then find the solution here.

Add camera on PC:

  1. Open the menu item Cameras at Web portal.
  2. Click on Add another camera At the end of the camera list
  3. Enter the Init key (twelve-digit number) of your camera
    >> Where can I find my Init Key?
  4. Click on "Add camera

Add camera with the smartphone:

  1. Select Cameras in the menu at the bottom of the screen
  2. Click on the Plus-sign in the right corner
  3. Enter the Init key (twelve-digit number) of your camera or scan the QR code

Where can I find my Init Key?

Camera with sticker

Camera with QR code

With the models icuhunt, icutrap, icucam4
(until autumn 2020) you will find the init key (twelve-digit number) on a sticker on the inside of the camera.

On the icucam lite and icucam4 models, a QR code and the init key (twelve-digit number) are shown on the camera display after switching on. You can also call up the QR code via the camera menu, under "ID".