Why doesn't my camera send night pictures? Why do night videos break off after a short time?

In general, neither case should happen. In exceptional cases, however, problems may occur with night videos or pictures if the batteries are no longer fully charged. The battery status is stored under the image/video on the right-hand side of each recording.

The background to this problem in both cases is that the battery voltage is too low. Since night pictures draw more than 1A (ampere - unit of amperage) because of the strong infrared LED illumination, the photo release may be aborted if the batteries are bad and/or almost empty.

If you use AA batteries, this problem is exacerbated by the lower output voltage.

  Solution did not help?

There is a much simpler way: follow these four simple steps and all your contact details, camera information etc. will be pre-filled. This means we can process your enquiry more quickly and have all the data we need.

Step 1: Open the ICU CLOM app and switch to cameras
Step 2: Select affected camera
Step 3: Scroll down in the camera settings
Step 4: Click on the support button. This will take you to a pre-filled form where you only need to add the problem. The rest is already filled in with all the data.

...or Contact us "