NEW: Camera status „Check required“: If this status is displayed, it means that the camera has been unable to send a successful status message to the ICU Cloud for several days.
Click on the link below for instructions on what to do during the performance. Find out more >>

Repair cases

We ensure that our products are of the highest quality. Unfortunately, however, there are still situations in which a repair is unavoidable. In this case, please return the camera to us. Upon receipt of the camera, our specialist staff will check whether the camera can be repaired or needs to be replaced.

Firmware updates

If a firmware update is necessary, you will find all the information here.

Legal matters

Here you will find all the necessary certificates for your product.

EC Declaration   download