Help topics & solutions

Practical instructions and tips

Should the Error 500 (Transmission error 500), then there is a problem with the freeeway SIM card/simHERO. In this case, please contact the SIM card operator.

Card operator: freeeway GmbH (formerly Mavoco AG)
via help@simhero.com or on www.simhero.com

Repair cases

We ensure that our products are of the highest quality. Unfortunately, however, there are still situations in which a repair is unavoidable. In this case, please return the camera to us. Upon receipt of the camera, our specialist staff will check whether the camera can be repaired or needs to be replaced.

My screen is not working 

My camera will not switch on

Firmware updates

If a firmware update is necessary, you will find all the information here.

Legal matters

Here you will find all the necessary certificates for your product.