Why is my camera not sending night-time images? Why do night videos stop after a short time?

In general, neither of these cases should occur. In exceptional cases, however, problems may occur with night videos or images if the batteries are no longer fully charged. The battery status is saved on the right under the image/video for each recording.

The reason for this problem in both cases is that the battery voltage is too low. As the strong infrared LED lighting draws more than 1A (amperes - unit of current) for night images, the photo triggering process may be cancelled if the batteries are low and/or almost empty.

If you use AA rechargeable batteries, this problem is exacerbated by the lower output voltage.

  Solution did not help?

There is a much simpler way: Follow these four simple steps and all your contact details, camera information etc. will be pre-filled. This means we can process your enquiry more quickly and have all the data we need.

Step 1: Open the ICU CLOM app and switch to cameras
Step 2: Select affected camera
Step 3: Scroll down in the camera settings
Step 4: Click on the support button. This will take you to a pre-filled form where you only need to add the problem. The rest is already filled in with all the data.

...or Contact us "