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icuserver B2B support

 

In order to process your requests in the best possible way, we ask you to follow this process for returns. All mandatory fields that we require for processing are marked with a * marked.

 

"*" indicates required fields

Contact*
In order for us to be able to follow all steps, we ask you to provide the following data :

  • Camera ID/IMEI number & Name of the customer to the camera
  • Camera problem (e.g. green images, no image sending,...)
  • Reason for sending (e.g. appraisal/repair or credit note)
Data protection*

 

Hint:
After checking your transmitted data and in case of an exchange, a repair or warranty case, etc., you will receive an e-mail from us including instructions and a paid return label as a reply. Print out this e-mail and place the printout in the package with the defective camera (without SD card and batteries) as described.