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icuserver B2B support

 

In order to process your request in the best possible way, we ask you to follow this process for returns. All mandatory fields that we require for processing are marked with a * marked.

 

"*" indicates required fields

Contact person*
So that we can track all steps, we ask you to provide the following data to indicate :

  • Camera ID/IMEI number & Name of the customer to the camera
  • Problem with the camera (e.g. green images, no image dispatch,...)
  • Reason for submission (e.g. appraisal/repair or credit note)
Data protection*

 

Note:
After checking your submitted data and in the event of an exchange, repair or warranty case, etc., you will receive an e-mail from us including instructions and a paid return label as a reply. Print out this e-mail and place the printout in the parcel with the defective camera (without SD card and without batteries) as described.