Camera status „Inspection required“

If the ICU app shows the status „Review required“ on, the camera needs your attention. The camera reports this status automatically if it has not been able to send a status report for several days in a row.

The following steps will help you to get the problem under control quickly:

  1. Reboot camera Switch the camera off briefly and then on again. Sometimes this is enough to solve minor connection problems.

  2. Replace batteries Take a look at the battery level. If the batteries are low, simply replace them with new ones.

  3. Charging 18650 batteries If the camera is operated with rechargeable 18650 batteries, remove them, charge them fully and then reinsert them.

  4. Format or replace SD card A full or defective SD card can also trigger the status. Format the card directly via the app or the camera - or simply use a new one.

  5. Perform firmware update Check whether a firmware update is available for your camera and install it if necessary. Up-to-date firmware ensures stable operation and rectifies known errors.

  Solution did not help?

There is a much simpler way: Follow these four simple steps and all your contact details, camera information etc. will be pre-filled. This means we can process your enquiry more quickly and have all the data we need.

Step 1: Open the ICU CLOM app and switch to cameras
Step 2: Select affected camera
Step 3: Scroll down in the camera settings
Step 4: Click on the support button. This will take you to a pre-filled form where you only need to add the problem. The rest is already filled in with all the data.

...or Contact us "